aerie Reviews

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General rating

2.9/5.0

Of the 43 reviewers, 18 (41.86%) recommend this store.

Customer reviews

5

17

4

1

3

3

2

5

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17

What is your rating for aerie?

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Terrible return policy

Purchased $250 of Aerie merchandise online. Needed a different size in a few items and went to the store to return (Cool Springs Galleria, Franklin, TN). I was told that because about half of my items purchased and shipped from Aerie's website (3 tank tops) were actually from American Eagle that they would not return them at Aerie. Instead after waiting in line to make my return at Aerie, I was told they would return one of my items and for the rest to walk downstairs to American Eagle, wait in line again and make my return. When I questioned this, the salesgirl and then the manager stated that this was a new policy, they were short of staff, etc. So making these returns took more than 30 minutes. Not worth it to me to shop at Aerie with poor customer service and deceptive practices regarding returns. There are so many other places to shop.

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0

Jerry780

Reviewed on: May 16, 2023

quality has massively decreased

I have bought all my underwear from them for years and they are so comfortable. However in the last few years the quality has gone way down. Underwear that I bought from them five years ago has held up until now, while underwear I bought only one year ago has the elastic coming apart, holes in the fabric, etc. I would rather pay a little more for better quality that will last longer.

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0

Jeremy

Reviewed on: Mar 07, 2023

They literally sent me a pair of DIRTY…

They literally sent me a pair of DIRTY COOCHIE UNDIES I shizz you not, when I called customer service about it, they were not helpful at all! has anyone else ever had this issue where they received DIRTY freaking undies from them?!!! the unsanitary nature of this alone...

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0

Mark S.

Reviewed on: Nov 27, 2022

Scam .be careful!

Worst store ever .in the earlier time they were so polite with customer but now they are taking money of ppl and canceling the orders with no clear reasons

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0

Alvarez

Reviewed on: Oct 21, 2022

Go ahead and buy

I bought bras from Aerie. At first I had to return them because they run small, but then I got medium and am pleased. They feel so good on me, look gorgeous, and I got them cheap on clearance. It took only a week to get them and they are awesome. I absolutely love their bra style.

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0

Ricky.Sanders

Reviewed on: Aug 11, 2022

Recommends this store!

BEST customer service

Without fail, each time I reach out to AE for customer support the issue has been dealt with quickly. The support staff is competent and friendly. This has been the store that has given me hope after having so many poor experiences with other stores. Online and in person, I’ve never made a purchase and had any negative experience. This makes me so happy!

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0

Joanne451

Reviewed on: Jul 18, 2022

Recommends this store!

Buyer beware, cannot return international shipping

Buyer beware: you cannot return international items. Aerie recently sent me a wrong sized item and when I tried to return or get a refund, and was unable to do so. They use DHL courier services for returns, of which they are no drop offs in my local metro area and I couldn’t schedule a pick up because of aeries system. I tried to contact customer service multiple times on multiple email contacts and they didn’t respond. Shame, I typically like their stuff but their customer service and fraudulent claims of returning items means I won’t buy from them again.

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1

Pauline G.

Reviewed on: Jun 05, 2022

Aerie/American Eagle website is awful

The site is so slow to load pages. You click on one thing (ex: sports bra) and it brings up a page with shirts. I tried using Chrome instead of Safari. Its no better. I eventually was able to add items to my cart, only to review the cart later and only 1 item was in there. It seems like they are severely lacking in the IT department! Crazy in this day and age.

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3

Tara399

Reviewed on: Feb 18, 2022

First time ordering from this company

First time ordering from this company. Was looking for some gifts and a couple items for myself. Have to say support was awesome when I inquired on a couple items and had questions. Also got the items super quickly even though it was a holiday shipping time. Faster than many items I purchased! Quality is better than I had thought it might be considering the prices, which was a great surprise. Bought some combos for pajamas as gifts and would purchase again. Thank YOU for being my best Christmas shopping experience of 2021!

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0

Larry H.

Reviewed on: Jan 10, 2022

Recommends this store!

I ordered jeans 7 weeks (19th Nov) ago…

I ordered jeans 7 weeks (19th Nov) ago for Xmas presents. Delivery due 3 days later. It's now the 4th January and nothing has arrived. Worse still I have to deal with eshopworld their delivery partner. I have sent 6 emails to eshopworld and had one response to my first email which said on the 13th Dec they'd contact their delivery partner and get back to me. Well that was a lie and they have ignored evry email since. I have shopped with AE for years but this will be the last time and I would tell others to be very wary as I am far from being the exception

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0

Price361

Reviewed on: Jan 06, 2022

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